We love hearing your feedback - whether it’s an online experience or in-store. Please share it with us by visiting the Contact Us page or by emailing us at [email protected].
"To all the staff at EZ Living, especially Grace, Martha and David who were extremely professional with my situation about a bed. Your staffs underestimating and epiphany really made me feel that I was dealing with a company that has its customers service as a paramount concern in its day to day operations. I have dealt with other companies who have gone out of their way to make it impossible for me to get decent customer service. Your staff are a credit to your company and I would highly recommend your store as a reputable retail store. I look forward to dealing with you again."
"Just wanted to drop you a line to thank you, David and the rest of your team there. I collected the bed from the depot on Saturday and it's perfect. The guys there - I'm sorry I never got their names - were particularly helpful as well. Little glitches can always happen, such as happened with this delivery, but it's the way a company and its people deal with those glitches which can set it and them apart. Your service was top class. I will order and collect another of the same bed this coming Saturday, which probably says it all."
"I wanted to drop you a line with respect to one of your staff members who I had the fortune of a meeting yesterday in your Terryland store. I needed a new mattress and yesterday, my husband and I popped into your Terryland store. We looked at the options and overheard your staff member Barry explaining the various specifications of the mattresses to another customer. As he was busy with that customer and wanting to explore other options, we went across to the new furniture store underneath the Maldron Hotel. I'm always of the belief that you should shop around. The lighting was bad in the store which didn't give us a good impression compared to your store and the sales assistant couldn't tell us much about the mattresses; it was obvious that she didn't know much about them. While the prices for the mattresses were around the same as in your store (no doubt the specifications differed) and we could have bought there and then, we reverted back to your store. Barry was on hand to advise on the specifications and couldn't have been more helpful. He was the ultimate professional. I am pedantic with regards to customer service and feel that staff are the backbone of any business and Barry was the reason we purchased our mattress with you yesterday. Rarely do I come across the level of professionalism and customer service that I experienced with him yesterday and his upselling skills were second to none, without being pushy. I left having had a 5-star experience and assured that the mattress we bought is of good quality. I wanted to directly let you know about my experience so you can pass on my feedback. All too often businesses don't recognize the value of good customer service but as you can see from our experience, Barry was the reason we bought from Ez Living yesterday. Wishing you continued success."
"I recently purchased and took delivery of a leather armchair from your store in Airside, Swords and experienced exceptional customer service from your sales advisor, Mari(e). From my initial visit when I just went in to take a look to when I decided to make the purchase with Marie's expert help and advice, I have to say that I was very impressed. Her level of knowledge on the products on offer, together with finishes, colors, etc was second to none. This coupled with her friendly demeanor, customer care skills and professionalism made the whole buying experience a very pleasant one."
"Just wanted to provide some feedback about our purchase with EZ Living Furniture. Your staff in Blanchardstown were excellent from the start and took us through the process. The text reminders system worked perfectly and the guys arrived on time, on the agreed day and were extremely friendly."
"I would like to thank the salesman Michael in the Fonthill branch - he tried everything he could to assist me and I am very grateful for his help."
"I am so delighted with the customer service I received in your store in Galway this week. Initially, I bought a very expensive king size mattress from you two years ago and I was having trouble with it so I returned to your store and spoke with one of your staff - Paul Ryan who originally sold it to me. He took my complaint seriously and within a very short space of time had fixed the issue. He was a gentleman to deal with and he had excellent knowledge of his department. He is certainly someone I would return to, to purchase again from. I will be very eager to recommend your store to anyone in the future."
"As per our phone conversation today, I just wanted to say the guys who delivered my new sofas this morning were very helpful and pleasant to deal with. We've been looking after a sick relative for the past 6 months so the house and garden have been severely neglected. I had hoped to clear away some items before the guys arrived this morning but I just ran out of time. They had to lift the sofas through the jungle of a garden avoiding all sorts of obstacles and they helped me move some larger items out of the way. They did all this in good spirit without complaining. I'm in the middle of a complete house/garden revamp and I can only hope the rest of the delivery/workmen I deal with are just as helpful and pleasant. I'd appreciate if you could pass this on to their manager."
"Hi, I just wanted to say how lovely those delivery guys I met today were. So friendly, efficient."
"Hi. I visited the EZ Living Furniture's Sligo store this morning. The choice and quality in the store are second to none. Tony who works there was extremely helpful. I will definitely be back. Well done to all involved."
" I would just like to leave a review for one of your customer service agents, Erin. What a fantastic, reliable, quick, and honest lady. She got things done not like most of the customer care here in Ireland which is the worst I've come across. This is what I call customer care in the meaning of the word. I would like to say thank you, Erin, you are an absolute credit to your company and I will let everyone I know how great the customer service is, you serve a promotion. Thank you again."
" I just wanted to say thank you. My replacement chair arrived today. Thank you very much. EZ Living Furniture's Customer Service is, without doubt, second to none. The lady I spoke with last week was called Jean. She was so pleasant, understanding and helpful. If you have an employee of the month, I think she should get it this month. Thanks again." Laura C., Dublin
" I recently moved to Swords, Co Dublin & found immense customer satisfaction through the whole select, purchase & delivery processes with EZ Living Furniture. On entry to the shop in Airside, a 100% positive Customer Experience awaits, with immediate engagement & sales advice from Personnel (Dave especially), selections, payment & delivery services (Cormac). No delays or dissatisfaction just, as the name states, EZ! Thank you EZ Living Furniture, Airside - looking forward to more home furnishing purchases." Rita, Dublin
"I purchased a couch and 2 armchairs in Blanchardstown and they were delivered this morning. From purchase to delivery, your customer services has been excellent. Your delivery service is very efficient and the 2 delivery men were very friendly and helpful. EZ Living Furniture was a pleasure to deal with." Anita L., Sligo
"I received delivery of a corner kitchen chair set on Wednesday. I returned to the store to say there was an armrest where there was not one in store. The man David was very helpful however I rang that evening and left a message for the store and David to say it was my mistake I had it turned the wrong way. I’m delighted with our chairs they fit like a glove. Apologies for any confusion and time wasted. David was a fantastic helpful salesman and very interested when I thought things weren’t right. Refreshing to have a salesperson who is interested!" Peter C.,
"I would like to take this opportunity to sincerely thank an excellent employee of EZ Living Furniture, for the very assuring way she has dealt with my query to resolution. A big Thank you!! To Eimer B providing customer service at its best." Elizabeth K.,
"I had a delivery this morning from EZ Living Furniture. I have to say, as a customer, it’s been one of the best experiences I have to date with a delivery service. No waiting around all afternoon and trying to hazard a guess if I will receive my purchase. I got a text the day before arrivals confirming times and I also got a text an hour before to make sure I was home. I would also like to give a huge shout out for the two guys, Shane, and Paul that delivered my Furniture. Excellent delivery guys with great personalities. They both need to made aware of how good they are their job and how good they are with customers. I was so pleased with service and to have to lovely guys made the delivery made it all the more specials. Thanks, Shane and Paul for such a lovely experience and thank you for an excellent service EZ Living Furniture. I will deffo be shopping there again." Majella M.,
"I received delivery of my couch this morning. I would just like to say thank you to EZ Living and would especially like to thank Derek and Niall who delivered the couch (for the second time!!! (my fault not theirs)). The guys were extremely friendly and helpful and an absolute pleasure to deal with. I feel sometimes the delivery drivers get overlooked but these two guys were exceptional and I hope you take my comments on board. " Denise., Castlebar
"I can't thank you enough for all your help throughout this process !!!!, I called other stores and none of them came even close to the service I received from you, I live in New York and its all about customer service, etc here and again they didn't even come close to you. I will be hopefully building my own house next year and can't wait to have you help me with that project. God Bless and Thanks." Kathleen., Limerick
"First time visiting your furniture store in limerick last week and I must say I was extremely impressed. I visited your store to just have a look and do some research on replacing my existing mattress when I ended up leaving with a new King Koil mattress thanks to the help of a lovely friendly young lady called Ashley. The store was quite busy but Ashley made what I thought would be a long-winded process to be a very pleasant and enjoyable experience. I must say she was extremely knowledgeable and you could tell from the beginning she knew exactly what she was talking about and listened to exactly what I wanted showing us what she would recommend. The young lady is a credit to your store and to top it off the best thing is I do not have to wait weeks upon weeks for my mattress and I can happily feel like my money was put to good use. I most definitely will be back to replace my couch next and visit the lovely cafe in your store. Thank you." Kevin L.,
"Just a quick note to say thanks to you and your team for helping us out with our delivery. The lads were here at half 7 yesterday before we headed to work. Again thanks so much for all the help and the great service." Micheal & Mairead M.,
"I just want to say how thrilled we are with our new bed which we ordered from your Limerick store on Dublin Rd. From the great service and advice in-store to the excellent delivery from Derek and Niall, who couldn't have been more careful bringing our new bed into our new house. We really appreciate the great service." Aileen M.,
"I would like to commend your store assistant Aaron in the Tallaght EZ Living Furniture store. My husband and I recently paid two visits to this store on our sofa quest. He was most helpful and obliging but not intrusive or pushy. When we questioned the measurements given for a particular sofa he could immediately see the discrepancy, and tho' the measurements are given when he checked online was the same, he said he would follow up and inquire from the warehouse when it was open. This he did and phoned me back with the correct figures the following day. While we have not yet made a final decision on the sofa that best meets our needs, Aaron has certainly given us every reason to purchase from EZ Living Furniture ... including being almost as pleased as we were when he was able to tell us that the 10% charge to order the sofa in an alternative material was waived during the sale!"