• You may inspect and handle goods as you would in a shop. Please return items with all accessories and, where possible, in their original packaging. We may make a reasonable deduction for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
• It is your responsibility to return the item to one of the appropriate return locations (listed below).
• If unable to return your product(s) we will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances, a charge of €49 will apply to cover the cost of collecting and returning the item(s).
• The onus is on the customer to ensure they are happy with the product before disposing of packaging. The customer is liable for any dimished value of the goods due to improper handling and care when submitting a return request.
• Accessory & furniture items will be returned at the customer's own expense should the product be unsuitable.
• If you choose a more expensive return method than our standard option, we will not refund the additional cost. For large/bulky items not suitable for post, our collection charge is €49.
• Refunds will be processed to the original payment method used at time of purchase, usually within 14 days of receiving your return.
• We cannot accept change-of-mind returns for made-to-order or clearly personalised items.
  

  If an item is unsuitable for return due to health or hygiene reasons and was unsealed by the customer after delivery, it may not be returned unless faulty.

• If the item does not fit: The measurements for all of our products are listed on all our product pages and also within a dimension image on that page. They are also displayed on the point-of-sale in all of our stores. It is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways, etc...). If the item does not fit, and you purchased it online, it can be returned within the 14 days cooling-off period. It must have not been used and must be in perfect resaleable condition. If you purchased your item in-store and it does not fit, it can be returned, but it will be subject to a restocking charge of 30% of the original purchase price, and a store credit note will be issued. It must not have been used and must be in perfect resaleable condition.

You can contact us by phoning our Customer Service team on 0818 222 272 or by emailing us at [email protected]..

When the product is not suitable:

It is your responsibility to return the item to one of the appropriate return locations (listed below).

Items must be in their full packaging. We will respond to your message as quickly as we can and process your refund once the item has been returned to us.

When the product is damaged:

Furniture returns can be returned to one of our appropriate return locations (listed below).

If you cannot return your item to one of the return locations, please contact us and we will arrange an uplift for furniture orders.

A replacement will be issued to you on receipt of the damaged item. If you do not require a replacement, a refund will be processed to the payment method used during your original transaction with us.

**Prior to returning goods please contact us on [email protected]. who will guide you through our hassle-free returns procedure. This may include inspection of the goods, arranging for the goods to be repaired on-site, or providing you with a replacement. We will respond to your message as quickly as we can and advise the best options available to you.

Return your item to your nearest store - see locations below. or return your item with reduced rates via Return My Shopping with An Post.

When the product is not suitable:

Please email [email protected]. and include the following information

• Your order number
• The name of the item you received and wish to return/refund.
• Inform us of your preferred return option - (Print returns label at home via Return My Shopping OR in store option)

We will respond to your message as quickly as we can and process your refund once the item has been returned to us.

When the product is damaged:

Please email [email protected]. and include the following information.

• Your Order Number
• The name of the item you received damaged/defective.
• Photo of damaged/defective item.
• Whether you prefer a refund or a replacement item.

We will respond to your message as quickly as we can. In the meantime, please do not throw away your damaged/defective item. We may ask you to send the damaged/defective item back to us via Return My Shopping with An Post (you will be reimbursed for this, or we will ask you to dispose of the items appropriately).

Please contact us with your order number, and we will advisethe return location.