Returns Policy

Online Purchases Returns Policy

Returning A Product

If you have changed your mind about an online purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase.

You can contact us by phoning our Customer Service team on 0818 222 272 or by emailing us at websales@ezlivingfurniture.ie.


It is your responsibility to return the item(s) to one of the appropriate return locations (listed below). EZ Living Furniture recognises that many of our customers do not have the means to return some items, and so will arrange collection during normal business hours (Monday to Saturday) if requested. In such circumstances, a charge of €49 or €79 will be made to cover the cost of collecting and returning the items.


To receive a full refund for an online order, the item(s) in question must be in a resaleable, 'as new' condition and be in their original, undamaged packaging.

For online and in-store purchases, where a product is out of it’s packaging or the seals are broken, a restocking charge of 30% will be applied.


Please Note: Custom made orders, floor models or display models cannot be returned. For hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned unless they are faulty.


Received order is damaged

In the unlikely event that you receive an order that is damaged, please contact us within 3 days of receiving your order. You can email us at customerservice@ezliving.ie and please include your details, order number, phone number and photos of the damaged item. You can also call our customer service team on 0818 222 272.


Damaged item(s) can be returned to one of the appropriate return locations (listed below).


If you cannot return your item to one of the return locations, please contact us and we will arrange an uplift for furniture orders. A replacement will be issued to you on receipt of the damaged item. If you do not require a replacement, a refund will be processed to the payment method used during your original transaction with us.


Received a faulty or incorrect item

In the unlikely event that you receive an order that is either faulty or has an incorrect item, please contact us within 3 days of receiving your order. You can email us at customerservice@ezliving.ie and please include your details, order number, phone number and photos of faulty/incorrect item. You can also call our customer service team on 0818 222 272.

Do not use the product.


Faulty or incorrect item(s) can be returned to one of the appropriate return locations (listed below).


If you cannot return the faulty or incorrect item to one of the locations, please contact us and we will arrange an uplift. If the item is faulty, please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.

If the problem cannot be resolved over the phone, we will have one of our technicians carry out an inspection. If the fault cannot be resolved we will offer you a reselection or any other collectively agreed solution.


My item does not fit

The measurements for all of our products are listed at the bottom of each of our product pages and also within a dimension image on that page. They are also displayed on the point-of-sale in all of our stores. It is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways etc...).


If the item does not fit, and you purchased it online, it can be returned within the 14 days cooling off period. It must not have not been used and must be in a perfect resaleable condition.


If you purchased your item in-store and it does not fit, it can be returned but it will be subject to a restocking charge of 30% of the original purchase price, and a store credit note will be issued. It must not have been used and must be in perfect resaleable condition.

Items that cannot be returned:

  • Custom made orders, floor models or display models cannot be returned.
  • For hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned unless they are faulty.

*In Store purchases are non-refundable, a store credit note will be issued to you instead of a refund.


*Please note: For in-store and online purchases, where a product is out of it’s packaging, a restocking charge of 30% will be applied.


Return Locations for Furniture Products


Dublin - Dublin Depot Damastown

Open Wednesday and Saturday, 9am - 4pm.

Directions


Galway - Galway Depot New Docks Directions

Open Wednesday and Saturday, 9am - 4pm.

Directions


Limerick - Limerick Collection Point Directions

Open Saturday, 11am - 5pm.

Directions


Sligo - Sligo Collection Point

Open Saturday, 11am - 5pm.

Directions


Mayo - Castlebar Collection Point

Open Friday, 2pm - 5pm.

Directions


Tipperary - Clonmel Collection Point

Open Friday, 11am - 4pm.

Directions


Kilkenny - Killkenny Collection Point

Fridays Only: 10am - 4pm

Directions


Offaly - Tullamore Collection Point

Fridays Only: 11am - 4pm

Directions


Return Locations for Home Accessory Products

Online orders of Home Accessories can be returned to any of our stores. Please see the list of our stores and their locations here.

Following cancellation of your order and your product(s) safe return to one of our locations listed above, an inspection will be carried out and any monies owed will be refunded to the payment method used during your original transaction with us, usually within 14 days.

Please note that you will be required to return accessory items at your own expense.