If you have changed your mind about an online purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase.
You can contact us by phoning our Customer Service team on 0818 222 272 or by emailing us at [email protected].
It is your responsibility to return the item(s) to one of the appropriate return locations (listed below). EZ Living Furniture recognizes that many of our customers do not have the means to return some items, and so will arrange collection during normal business hours (Monday to Saturday) if requested. In such circumstances, a charge of €49 or €79 will be made to cover the cost of collecting and returning the items.
To receive a full refund for an online order, the item(s) in question must be in a resaleable, 'as new' condition and be in their original, undamaged packaging.
For online and in-store purchases, where a product is out of its packaging or the seals are broken, a restocking charge of 30% will be applied.
Please Note: Custom made orders, floor models or display models cannot be returned. For hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned unless they are faulty.
In the unlikely event that you receive an order that is damaged, please contact us within 3 days of receiving your order. You can email us at [email protected] and please include your details, order number, phone number, and photos of the damaged item. You can also call our customer service team at 0818 222 272.
If you have placed the order online and selected delivery via courier and your items have arrived damaged you can email us at [email protected] with all required details and photos of the damaged item.
Damaged item(s) can be returned to one of the appropriate return locations (listed below).
If you cannot return your item to one of the return locations, please contact us and we will arrange an uplift for furniture orders. A replacement will be issued to you on receipt of the damaged item. If you do not require a replacement, a refund will be processed to the payment method used during your original transaction with us.
In the unlikely event that you receive an order that is either faulty or has an incorrect item, please contact us within 3 days of receiving your order. You can email us at [email protected] and please include your details, order number, phone number, and photos of faulty/incorrect item. You can also call our customer service team at 0818 222 272.
Do not use the product.
Faulty or incorrect item(s) can be returned to one of the appropriate return locations (listed below).
If you cannot return the faulty or incorrect item to one of the locations, please contact us and we will arrange an uplift. If the item is faulty, please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.
If the problem cannot be resolved over the phone, we will have one of our technicians to carry out an inspection. If the fault cannot be resolved we will offer you a reselection or any other collectively agreed solution.
The measurements for all of our products are listed at the bottom of each of our product pages and also within a dimension image on that page. They are also displayed on the point-of-sale in all of our stores. It is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways, etc...).
If the item does not fit, and you purchased it online, it can be returned within the 14 days cooling-off period. It must have not been used and must be in a perfect resaleable condition.
If you purchased your item in-store and it does not fit, it can be returned but it will be subject to a restocking charge of 30% of the original purchase price, and a store credit note will be issued. It must not have been used and must be in a perfect resaleable condition.
*In-Store purchases are non-refundable, a store credit note will be issued to you instead of a refund.
*Please note: For in-store and online purchases, where a product is out of its packaging, a restocking charge of 30% will be applied.
Dublin - Dublin Depot Damastown
Open Tuesday and Thursday: 9 am - 3 pm.
Galway - Galway Depot New Docks Directions
Open Tuesday and Thursday: 9 am - 3 pm.
Limerick - Limerick Collection Point Directions
Open Saturday, 11am - 5pm.
Sligo - Sligo Collection Point
Mayo - Castlebar Collection Point
Open Friday, 2pm - 5pm.
Tipperary - Clonmel Collection Point
Open Friday, 11am - 4pm.
Kilkenny - Killkenny Collection Point
Fridays Only: 10am - 4pm
Offaly - Tullamore Collection Point
Fridays Only: 11am - 4pm
Online orders of Home Accessories can be returned to any of our stores or via Returnmyshopping.ie. Please see the list of our stores and their locations here.
Following the cancellation of your order and your product(s) safe return to one of our locations listed above, an inspection will be carried out and any monies owed will be refunded to the payment method used during your original transaction with us, usually within 14 days.
Please note that you will be required to return accessory items at your own expense should the product be unsuitable.