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Delivery FAQS
Once you sucessfully place an order with us you will receive an order confirmation email. Within 48 hours of this email you'll receive a follow-up email from our websales team providing you with an exact delivery date and confirmed sales order (invoice). Here we are answering some of the frequently asked questions about our delivery service. For delivery times and costs, please see our delivery information page.
Planning to place your order in store? Our sales staff will let you know when delivery will be scheduled and you will receive a reminder text message the day before delivery takes place. This text will also give you a two hour slot of when delivery should take place the following day.
Can I Track My Order?
Order tracking links for both An Post and DPD are included in our ‘Order Update’ email. Also on the day of delivery, DPD will send you an email and text message with your order consignment number and an estimated delivery time. This consignment number will allow you to track the delivery of your order. You will also have the option to reschedule your delivery if required.
To download the DPD delivery tracking app click here for the IOS app or here for the Android app.
For orders with our EZ Living Home Delivery Service, we will contact you directly via email or via our Customer Services team to arrange delivery.
What Time Will My Order Be Delivered?
We are unable to estimate delivery times for orders sent with An Post. We will be emailing you with an ‘order update’ email letting you know your tracking link which can be used to estimate delivery time. For any queries regarding your delivery with An Post you can email customer.services@anpost.ie or by phoning 01 705 7600 Mon to Fri: 9am to 5.30pm
We are unable to estimate delivery times for orders sent with DPD. DPD will send you a text with a 1 hour window of when your delivery will take place on the day of your delivery. Unfortunately we are unable to estimate when delivery will be scheduled prior to this text. Please note DPD drivers may ring you in advance to your delivery for directions to your home. For any DPD queries please visit https://dpd.ie/Help.
Online
When you place an order online for our EZ Living Home Delivery Service we will email you with exact delivery date within 48 hours after placing the order. Delivery time will be advised via text message a day prior scheduled delivery.
In Store
When you place an order in-store, our sales staff will advise what date your delivery will be booked in for and they will give you a copy of your sales order which states the date of delivery for your order.
For ALL orders that are placed with our EZ Living Home Delivery Service a text alert will be sent to you in advance containing a 2-hour window as to when delivery will occur the day before your delivery is scheduled. The driver will also contact you 20-30 minutes in advance of delivery for directions (if required).
For any queries relating to delivery please send us an email at websales@ezlivingfurniture.ie or by phoning us on 0818 222 272
What Happens If I Miss My Delivery?
Please note that An Post are not obliged to call the customer in advance of delivery nor do they send a text alert in advance - it is the responsibility of the person to be present on the day of the expected arrival of the delivery to accept the delivery from the driver. An Post deliver from 8am - 4pm, Monday to Friday.
Should you miss the delivery, the driver will place a slip through the letterbox stating an attempted delivery was carried out at such a time and that the good(s) can now be collected at the nearest An Post sorting office in the customer's jurisdiction (address will be mentioned). You must bring this slip and photo identification with you to the sorting office in order to make collection. If you do not collect the parcel within 72 hours from the An Post sorting office, the product may be returned to us.
Please note that DPD may contact you prior to your delivery if there is any issues with your address or scheduled delivery. DPD will also send you a text with a 1 hour window of when your delivery will take place on the day of your scheduled delivery. If the delivery date set by DPD does not suit you. You may rearrange delivery to another day by contacting DPD or using the App.
Should you miss the delivery, the driver will leave a card through your letterbox stating that delivery was attempted and that your items can be collected from their collections point. For more information on your local DPD collection point please see the link below. https://dpd.ie/About-DPD/DPD-Depot-Finder
If you are not home to receive your delivery during our pre-arranged time and date, and our EZ Living Furniture team are unable to reach you this delivery will be deemed a failed delivery.
Please Note: A re-delivery charge will apply if goods were loaded and could not be delivered by Ez Living Furniture through no fault of Ez Living Furniture. Re-delivery will take 5-15 working days depending on your address.
Can You Deliver In The Evening And On Weekends?
All An Post express deliveries are delivered from Monday - Friday during normal working hours. Unfortunately, for An Post, we cannot guarantee any specific times for delivery to occur.
DPD deliver from Mon – Fri (9am – 6pm)
The EZ Living Home Delivery Service operates from Monday – Saturday from 8am to 3pm. There are no evening delivery services available. Please note: Deliveries with EZ Home Delivery Service follow specific routes whereby we deliver to certain areas on specific days during the week. Therefore we are unable to dedicate to requests for deliveries on specific days for customers.
What Should I Do To Prepare For My Delivery?
Please see our EZ Living Furniture video advising on ways to prepare for your delivery with us by clicking here.
1. Measure the journey that our delivery team will take and ensure that your item will fit along the path to your desired room.
2. Double check the measurement of your item to go in your desired room. Item measurements can be found in item specifications on our website.
3. Check access routes to ensure that there is enough space for the delivery van to reach your address.
4. Notify us of any potential access problems such as steps, tight corners, narrow corridors etc. That your product will need to fit through to reach its final destination.
5. Remove any obstacles such as desks, tables or other obstructions so your item can be delivered as quickly and efficiently as possible.
6. Should anything be amiss with your order, please contact us immediately by calling our customer care team on 0818 222 272 or by emailing us at websales@ezlivingfurniture.ie
Do You Provide An Assembly Service?
All of our bed frames, dining tables and some occasional furniture are delivered unassembled. If you require us to assemble any item for you that you purchased we can arrange to do so. If you have any further enquiries about assembly for your order you can email us at websales@ezlivingfurniture.ie. There will be a charge for this service from €20- €40 depending on the piece in question. The assembly of products needs to be booked prior to delivery. All items that require assembly are clearly marked on the website and the cost for assembly is also clearly shown.
Please note: That we are unable to assemble bunk beds, lift-up beds, ottoman beds, daybeds, Bianca range and Elise Sideboard + TV Unit as these would be self-assembly only.
Will You Take Away My Old Furniture?
We at EZ Living Furniture have undertaken a three year waste implementation plan to reduce waste and increase the percentage of packaging recycled (under the Waste Management Acts 1996 to 2007).
As part of this plan, we now offer a service whereby we remove all unwanted packaging from all ready made furniture, and products where an assembly fee has been paid for, upon request by the customer to do so at the point of delivery.
If you have an old mattress that needs recycling, please be advised that this service can also be added on at the point of sale online and a small fee will apply:
- €10 for a 3' single size mattress
- €20 for a 4' 6” size mattress
- €20 for a 5’ size mattress
- €25 for a 6' size mattress
All of the above products will be uplifted at the point of delivery by our 2-man delivery team and returned to our main warehouse facility for recycling (this service is not applicable with An Post/DPD). All goods and packaging collected will be removed from your home and recycled wherever possible.
We do not offer a sofa removal service. To dispose of your old sofa, please contact either your local city/county council (listed below) or a private waste disposal company who can be found in the following link: http://www.nwcpo.ie/permitsearch.aspx
County/City Councils
Dublin City Council
01 2221000
www.dublincity.ie
Limerick City & County Council
061 556000
www.limerick.ie
Galway City Council
091 536400
www.galwaycity.ie
094 9024444
www.mayococo.ie
Sligo County Council
071 9111111
www.sligococo.ie
Kilkenny County Council
056 7794000
www.kilkennycoco.ie
Tipperary County Council
076 1065000
www.tipperarycoco.ie
For all other councils please refer to the link here for furniture disposal
Is Delivery To A Room Of My Choice Included In The Delivery Price?
EZ Living Furniture Home Delivery Service
We’re committed to providing a delivery service that is quick, efficient and hassle-free. We will take your items to a room of your choice and remove all protective packaging on all ready-made furniture items.
Unfortunately this is not the case for flat-packet items due to the risk of damage to these items once they are removed from their packaging.
An Post / DPD Delivery Service
An Post and DPD are not obliged to remove any packaging from your delivery. An Post will not deliver the product to a specific room or upstairs. They will only deliver as far as your front door as they are not to be held liable for any damage caused to your property or the product.
My Order Has Not Arrived Within The Estimated Time?
Please contact our customer care team on 0818 222 272 who are available Monday – Saturday 9:30am to 5pm, where we will endeavour to determine the reason for the delay and ensure that you receive your delivery as soon as possible. Alternatively, please email us at websales@ezlivingfurniture.ie
There's A Problem With My Delivery. What Do I Do?
Please contact our customer care team on 0818 222 272 who are available Monday – Saturday 9:30am to 5pm, where we will endeavour to determine the reason for the delay and ensure that you receive your delivery as soon as possible. Alternatively, please email us at websales@ezlivingfurniture.ie
Will my purchase fit in my car?
It is the responsibility of the customer to ensure that purchased items will fit into their vehicle. EZ Living Furniture recommends you arrive with an empty vehicle and have measured your vehicle for space and access prior to collection. If items are returned because they do not fit, a restocking charge will apply.