I have changed my mind, can I get a refund?
Refunds are available for online purchases only, subject to our returns policy. Returns of in-store purchases will be issued with a credit note provided the return meets our terms and conditions.
We would strongly advise customers before purchasing, to ensure that the measurements of all entrances are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. The dimensions of every item can be found in the Features & Dimensions tab in each product’s individual product page.
If your purchase does not fit or suit we can issue you with a credit note, less a 20% restocking charge if it is out of its packaging. Special orders cannot be returned (see above to see our policy on restocking charges).
If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge. Otherwise you can make your own arrangements to return the product to one of the following locations below.
Please see our Store Finder page to find your nearest EZ Living Furniture Store or Collection Depot.
If you are returning an item that was purchased online to one of our stores, please bring your Invoice (Sales Order Acknowledgment) and the card you paid with.
You can also send the product(s) back to us, then email email@example.com quoting your order number and we can make arrangements for refunding your purchase. We will then give you a full refund for the cost of the product. However we do have the right to retain any charge paid for services which have already begun or been completed and any other restocking or handling charges under the conditions of our refund policy above. Refunds take 2-5 working days to be credited to your payment card, depending on your bank.
We retain the right to refuse a refund if:
- You return your product to a store without proof of purchase.
- The seal has been broken for health and hygiene reasons on any mattress/mattress protector.
- The goods were a custom order, made to your specification.*
*Custom/Special orders cannot be cancelled or amended
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