Most Frequently Asked Questions
1.Do you offer custom furniture orders?

Yes, we offer custom orders on selected items.  Products such as sofas, mattresses, headboards and divan bases can be tailor-made to meet your needs. To discuss custom orders further please call into your nearest store (click link for more information)

If it is not convenient to call into one of our stores please do not hesitate to call one of our sales team on 0818 222 272 and we would be happy to help you. A minimum 50% deposit is required for custom orders, with balance payable before delivery occurs.

2.Do I have to create an account to place an order?

No, you can complete your purchase as a guest. Just leave the ‘Create an account and enjoy the benefits of a registered customer’ checkbox unchecked in the checkout process.

3.What methods of payment do you accept online?

EZ Living Furniture uses two types of universally accepted and renowned payment methods on our website, both of which offer optimum security for both the buyer and the seller. Realex Payments is one of Europe’s largest and fastest growing online payment gateways. PayPal allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online.

All major card types can be processed through our secure payment gateway.

4.Where is my nearest store?
5.How do I return a product that I purchased online?

If you wish to return goods, you must contact us as soon as possible to arrange the return. Please email us at customerservice@ezliving.ie or call 0818 222 272 (working hours Monday-Saturday 9.30am-5pm). We can arrange to collect the items, and a collection fee will apply; this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge. Alternatively, you can return the product to one of our collection depots in Dublin and Galway or to the store in Limerick, Sligo, Castlebar or Clonmel. You are responsible for covering the cost of the return, unless the item is faulty. You are responsible for the item until it is returned to us, therefore it is important to take reasonable care of the item, and use a recorded delivery service as proof of delivery.

6.How much is delivery?

Courier

Cost

Delivery Times

 

 

An Post

 

 

Orders under €49 - €4.95

Orders over €49 - FREE*

*for An Post eligible items only.

*online orders only - more info

 

3-5 working days

 

 

More info

 

EZ Living Home Delivery

€39-79

see zone map

5-15 days

More info

Click & Collect

FREE

5-15 days

More info

Made to order furniture

€39-79

see zone map

Delivery times vary

More info

 

 

*Free delivery option is available on some small items which qualify for express An Post delivery (less than 30 kg) that are over €49. Please check for the ‘Free Delivery’ icon on the product details page to see if your preferred item qualifies for free delivery.

Home Accessories standard delivery cost is €4.95. For purchases over €49, free delivery is available. Delivery of home accessories apply to online orders only; in-store purchases of accessories are not available for home delivery.

EZ Living Home Delivery Service applies to large furniture and costs from €39 to €79, depending on delivery address. See the zone map for costs.

Made to Order furniture is delivered by EZ Living Furniture Home Delivery or Courier Service. Delivery costs range from €39 - €79 depending on delivery address; see the zone map for costs.

7.Will you assemble my new furniture?

All bed frames, dining tables, bunk beds and some occasional furniture are delivered unassembled. If you require us to assemble any item for you that you purchased we can arrange to do so.  There will be a charge for this service from €20-€40 depending on the product in question. The assembly of products needs to be booked prior to delivery. All items that require assembly are clearly marked on the website and the cost for assembly is clearly shown. You can purchase assembly when purchasing your product online. Please note that we do not offer assembly on bunk beds and some of the ranges, that info is clearly noted on the product pages.

Faq topics
Ordering Online
1.I don't want to buy online, what do I do?

You can visit any of our retail stores and make a purchase in-store. Our experienced and helpful sales assistants will be delighted to help you with any queries you may have. For a full list of our retail stores: click here.

2.Are the prices in-store the same as online?

Please note that prices in-store and online may vary. This is because many of our sales are usually specific to an online or in-store sale. All sale prices on this website apply exclusively to online purchases only and do not have any bearing on in-store prices. Price variations will occur and we can only honour prices as seen where the item is purchased from; either online or in one of our nationwide stores. We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may be an error or have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price. 

3.Can I make changes to my order once it has been confirmed?

Acceptance of your order and the completion of the contract between you and us will take place once you receive a confirmation email from us. If there has been any error, mistake or any other unforeseen circumstance, it is at this point where your order can be amended or cancelled. Should you wish to amend your order before delivery please email us at customerservice@ezliving.ie or call 0818 222 272 at least one working day prior to scheduled delivery date to amend or cancel your order.

Working Hours: Monday to Saturday, 9.30am to 5pm.

more
Buying In-store
1.Are the prices in-store the same as online?

Please note that prices in-store and online may vary. This is because many of our sales are usually specific to an online or in-store sale. All sale prices on this website apply exclusively to online purchases only (unless specifically stated otherwise) and do not have any bearing on in-store prices. Price variations will occur and we can only honour prices as seen where the item is purchased from; either online or in one of our nationwide stores. We endeavour to keep our website and catalogue prices updated and accurate but it is possible that occasionally the price may be an error or have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price. 

2.Do you offer home delivery for larger items?

Yes. Please inform a member of staff when making your purchase, who will advise you of delivery information and related costs.

3.What are your opening hours?

Our store opening hours vary slightly across store locations. For a full list of our store locations, contact details and opening hours, please click here.

more
Delivery of Online Orders
1.What happens if I am out when my delivery arrives?

An Post Delivery: Please note An Post are not obliged to call the customer in advance of delivery nor do they send a text alert in advance of delivery - it is the responsibility of the person to be present on the day of the expected arrival of the delivery (as per your order confirmation e-mail) to accept the delivery from the driver. Should they miss the delivery the driver will place a slip through the letterbox stating an attempted delivery was carried out at a particular time and that the good(s) can now be collected at the nearest An Post sorting office in the customer's jurisdiction (address will be mentioned). You must bring this slip and photo identification with you to the sorting office in order to make collection. If you do not collect the parcel within 4 working days from the An Post sorting office, the product may be returned to us; in this instance an aborted delivery fee will be applicable of €5.

EZ Living Home Delivery Service: A re-delivery charge will apply if goods were loaded and could not be delivered by EZ Living Furniture through no fault of EZ Living Furniture.  Re-delivery will take 5-15 working days to re-occur depending on your address.

2.Will my items be delivered to the room that I want?

EZ Living Home Delivery Service: We're committed to providing a delivery service which is quick, efficient and hassle-free. We will take your items to a room of your choice and remove all protective packaging on all ready-made furniture items if you request us to do so.

Unfortunately we are unable to take the packaging away on any flatpacked items due to the risk of damaging this item once removed from its protective packaging.

Express An Post delivery service: An Post are not obliged to remove any packaging from the delivered item, nor will they deliver the product to a specific room or upstairs. They will only deliver as far as your front door as they are not to be held liable for any damage caused to your property or the product.

3.Can you take my old furniture away?

We at EZ Living Furniture have undertaken a three year waste implementation plan to reduce waste and increase the percentage of packaging recycled as part of an overall three year programme (under the Waste Management Acts 1996 to 2007). As part of this plan, we now offer a service whereby we remove all unwanted packaging from all readymade furniture, and products where assembly fee has been paid for, upon request by the customer to do so at the point of delivery/installation.

If you have an old sofa that needs recycling, please be advised that this service can also be added on at the point of sale online and a small fee will apply:

  • €20 for a single armchair
  • €30 for a 2 seater sofa
  • €40 for a 3 seater sofa, 4 seater sofa
  • €70 for a corner group sofa 

 

The same rule applies to all mattress disposals; fees are as following:

  • €10 for a 3' single size mattress
  • €20 for a 4' 6” size mattress  
  • €20 for a 5’ size mattress
  • €25 for a 6' size mattress
 

All of the above products will be uplifted at the point of delivery by our 2-man delivery team and returned to our main warehouse facility for recycling (this service is not applicable with An Post Express delivery service). Removal must be requested at the point of sale, it cannot be requested at the delivery stage.

Where removal has been requested, all goods and packaging collected will be removed from your home and recycled wherever possible.

more
Payments
1.Can I order online and pay cash on delivery?

No, you must make your payment online in order to confirm your purchase and will receive a confirmation email once your payment has been processed. 

2.How long will it take before payment is debited from my account?

Once your order is processed successfully the payment will be debited from your account. If there are any issues with processing your payment, a member of our team will contact you. 

3.What methods of payment do you accept online?

EZ Living Furniture uses two types of universally accepted and renowned payment methods on our website, both of which offer optimum security for both the buyer and the seller. Realex Payments is one of Europe’s largest and fastest growing online payment gateways. PayPal allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online.

All major card types can be processed through our secure payment gateway.

more
Returns
1.The order I received is damaged, what do I do?

Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us straight away by emailing us with the details and photos of the item to: customerservice@ezliving.ie.

If any items were damaged in transit, this must be reported to us within 3 days of delivery of the item. If the items are visibly damaged upon receipt then indicate this on the delivery note when signing for the items. Please return all items to us in the original packaging complete with all documentation and accessories. For your own health and safety, please do not use the damaged item. Once we receive the item(s) we will issue a replacement or full refund using your original payment method.

2.What is your returns policy for online purchases?

We're committed to selling great value, high-quality furniture and accessories, we hope you'll enjoy our products but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought for various reasons.

Following the Distance Selling Regulations, if for whatever reason you change your mind and would like to return your order after delivery, you have a cooling off period of 14 days. You must inform us within 14 days of the receipt of your item that you are withdrawing your contract. From the date you inform us of this intention, you then have 14 days to return the item to us. You are responsible for covering the cost of returning the item.

We're happy to refund or exchange your purchase in full, however you must ensure that you have taken reasonable care of the item until it is returned to us. The goods must be in an 'as new' condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them.  If the  item has been handled in excess prior to being returned to us, you may be liable for a diminished refund which covers the depreciated value. Your refund will be issued within 14 days of the item being returned to us. We can arrange to collect the item from you, however this will be subject to a collection charge which will be deducted from your refund amount.

Due to hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned unless they are faulty.

3.The order I received is incorrect, what do I do?

If you do receive an incorrect product, please contact us straight away by emailing us customerservice@ezliving.ie or calling our customer care team within three days of receipt. Do not use the product or remove packaging.

more
Refunds & Exchanges
1.The order I received is incorrect, what do I do?

If you do receive an incorrect product, please contact us straight away by emailing us customerservice@ezliving.ie or calling our customer care team on 0818 222 272 within three days of receipt. Do not use the product or remove any packaging.

2.My item is faulty, what do I do?

An item is defined as faulty if it does not comply with the given description, or if it cannot be used for normal purposes. For all products, any fault should be reported within 3 days of noticing the fault, to be eligible for a refund or an exchange. Please report this fault to us in writing, by emailing customerservice@ezliving.ie. Please include a description of the fault and photos.

Once reported, we can arrange for our technician to inspect the item, arrange collection of the item, or you can personally return the item to your nearest store or collection depot. Please see our Store Finder page to find your nearest one.

Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly. If you are reporting the fault by email, we require that you attach photos of the damaged/faulty product so that we can confirm that the item is in fact damaged/faulty. However, we might need to carry out a more detailed inspection in person if these images are not conclusive. In this case, we will send a technician to evaluate the item.

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute. Where applicable, you may cancel your order. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Unfortunately, some items like mattresses and mattress protectors cannot be exchanged or refunded for hygiene and safety reasons unless they are still in their complete sealed packaging, or they're faulty - this does not affect your statutory rights.

3.Someone has given me a gift, can I exchange it?

With regards to accessories only, if the gift item is returned within 7 days of purchase, we will offer a refund. If returned within 8-14 days, we will offer a credit note or exchange. Items cannot be returned after 14 days from the date of purchase. Furniture item returns will be subject to a credit note only and will be subject to a restocking fee if the item has been opened from its original packaging.

more
Damaged/Faulty Goods
1.The order I received is incorrect, what do I do?

If you do receive the incorrect product, please contact us straight away by emailing us on customerservice@ezliving.ie or calling our customer care team on 0818 222 272 within three days of receipt. Do not use the product or remove packaging.

2.The order I received is damaged, what do I do?

Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us straight away by emailing us at customerservice@ezliving.ie and include pictures of the damaged product.

In this circumstance, we ask you not to use the product for your own safety and inform us straight away. Any fault not reported to us within our 3 day limitations period, means we are not obliged to offer you your refund, as per our returns policy

3.My item is faulty, what do I do?

For all products, any fault should be reported within 3 days of the date of delivery/or collection, to be eligible for a refund or an exchange. Please report this fault either via email to customerservice@ezliving.ie or by phoning us on 0818 222 272. Once reported, please return or arrange for the item to be returned to your nearest store or collection depot. Please see our Store Finder page to find your nearest store/collection depot.

Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly. If you are reporting the fault by email, we require that you attach photos of the damaged/faulty product so that we can confirm that the item is in fact damaged/faulty. However, we might need to carry out a more detailed inspection in person if these images are not conclusive.

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. Where applicable, you may cancel your order (see the Returns and Refunds section above for further details). All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Unfortunately, some items like mattresses cannot be exchanged or refunded for hygiene and safety reasons unless they are still in their complete sealed packaging, or they're faulty - this does not affect your statutory rights.

Cancelling an Order
1.Can I cancel my order?

Should you wish to cancel your order before delivery please email us at customerservice@ezliving.ie

or call 0818 222 272.

Working Hours: Monday to Saturday, 9.30am to 5pm.

Product Care
1.Why does my new mattress smell?

Mattresses are covered with a flame retardant which can sometimes smell. For sanitary purposes, when mattresses are being sealed before leaving the factory, a special gas is inserted into the packaging which can also sometimes smell.

To get rid of this smell, it’s recommended that you remove the packaging from your mattress and leave it in a well-ventilated room for a minimum of 4 hours, but preferably 24 hours.

2.How can I protect my leather furniture?

Please read our Leather Furniture Care Guide for tips on how to care for your new leather furniture.

3.How do I clean leather sofas?

Please read our Leather Furniture Care Guide for tips on how to care for your new leather furniture.

more
Store Details
1.Are all in-store products available online?

While the vast majority of our product range is on our website, we cannot guarantee that all of our products will be viewable online. We would love to have every product accessible on our website, however our ever-expanding array of products does prevent this from happening. 

2.Where is my nearest store?
Customer Service/Complaints
1.I have a complaint, what do I do?

At EZ Living Furniture we have a dedicated customer care team. If any faults or issues should arise please contact our customer care team on 0818 222 272 who are available Monday – Saturday 9:30am to 5pm. Alternatively, please email us on customerservice@ezliving.ie with a brief message informing us of the complaint, your name, contact number and your order number if applicable. Please send through any images relating to the complaint if applicable. Our customer service team strive to resolve any problems in a timely manner and do their utmost to ensure your issue will be dealt with within 24 hours.

Tracking
1.Can I track my order?

Tracking is available for An Post deliveries. You will receive a tracking number once your order has been confirmed. If you have chosen our Home Delivery service, you will be provided with a delivery date and approximate time, however you can contact our customer care team on 0818 222 272 for further tracking information.

2.My delivery is late, what do I do?

Please contact our customer care team on 0818 222 272 who are available Monday – Saturday 9:30am to 5pm, where we will endeavour to determine the reason for the delay and ensure that you receive your delivery as soon as possible.

Online Account
1.I have forgotten my password, how can I reset it?

Select ‘My Account’ at the top right-hand side of the screen. In the ‘Already Registered?’ section, you will see a link for ‘Forgot your password?’. Click on this link and follow the instructions to reset your password. Please note you will need access to the email account which you used to register your EZ Living account.

2.What is a wishlist?

A wishlist is available to logged in customers. You can create a wishlist and add items you would eventually like to buy. You can save the items you like and come back at a future date in order to make a purchase. You have the option to add items from your wishlist to your shopping cart, and you also have the option to share your wishlist with family and friends so that they know what kind of gifts you would like to receive. 

3.Why should I register for an online account with EZ Living?

Becoming a registered customer of EZ Living has many benefits. It will allow you to retain all of your personal details on file, so that if you regularly buy from us it will save you time when making a purchase. You also have the option to sign up to our newsletter, where you will be the first to hear about our special offers, sales and new products. You can also create wishlists as a registered customer.

more
Security
1.Are my details stored securely online?

We retain two types of information:

Personal Data

This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, telephone number and billing information. Such information is only collected from you if you voluntarily submit it to us.

Non-Personal Data

Like most websites, we gather statistical and other analytical information on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.

Your Personal Data is held on secure servers hosted by our dedicated hosting company. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

Nevertheless, we constantly review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.

We restrict access to personal information to EZ Living Furniture employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

You can view our full Privacy Policy for further information.

2.What do you use my information for?

We use the information we collect to provide, maintain, protect and improve our services, to develop new services, and to protect our site and our users. We also use this information to offer you tailored content – like giving you more relevant search results, ads and content.

We may use the name you provide for your login across all of the services we offer that require an EZ Living Furniture Account. In addition, we may replace past names associated with your EZ Living Furniture Account so that you are represented consistently across all our services.

We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

You can view our full Privacy Policy for further information.

3.Is it safe to pay for my order online?

Yes. We do not directly handle any payments, these are handled externally by two types of universally accepted and renowned payment methods; Realex Payments & PayPal, both of which offer optimum security for both the buyer and the seller. Realex Payments is one of Europe’s largest and fastest growing online payment gateways. PayPal allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online.

There are additional steps you can take at home to ensure the security of your payment. Ensure that you have anti-spyware software installed on your computer and that no one is watching you when you are inputting confidential details when placing your order. 

Gift Cards
1.Can I purchase a gift card online?

Currently our gift cards are only available for purchase in-store. We aim to offer these for online purchase in the near future. Please check back with us regularly for updates.

2.Can I make a purchase online using a gift card?

Yes, you can use a gift card to pay for your order in full or in part using our online checkout. Under your Order Summary, you will see an entry box for ‘Voucher’. Enter your gift card or voucher number here and click ‘Add’. You will still be required to input your payment details even if your gift card fully covers the cost of your purchase.

3.How do I check the balance on my gift card?

Please contact our customer service team on 0818 222 272, Monday-Saturday 9:30am to 5pm, who will be able to assist you.

more
Custom Orders
1.Can I return an item that has been custom-made?

We cannot accept returns on custom-made items. This does not affect your statutory rights.

2.Do you offer custom furniture orders?

Yes, we offer custom orders on selected items.  Products such as sofas, mattresses, headboards and divan bases can be tailor-made to meet your needs. To discuss custom orders further please call into your nearest store (click link for more information)

If it is not convenient to call into one of our stores please do not hesitate to call one of our sales team on 0818 222 272 and we would be happy to help you. A minimum 50% deposit is required for custom orders, with balance payable before delivery occurs.

Finance
1.Do you offer finance options?

We don’t currently offer finance for our furniture or accessories, however this is something we are looking at offering in the future to our customers.

2.Can I take out insurance on my new furniture?

Yes, you can choose to add an insurance policy for certain items of furniture (dining furniture and sofas) upon purchase in-store. If you have placed on online furniture order and wish to take out an insurance policy,please contact our customer care team on 0818 222 272 for information. Please note that any insurance policy must be purchased prior to your goods being delivered to your home, as the policy will come into effect on the date of delivery. 

3.Who provides the insurance?

Insurance is provided by Guardsman. They offer a 5 year protection plan which provides cover for accidental damage. Visit www.guardsman.ie for further information. Faulty goods will be covered by EZ Living Furniture’s own guarantee - please see product specifications for details.

more