We're committed to selling great value, high-quality furniture and accessories, we hope you'll enjoy our products but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought for various reasons.

Returns

 

What is your returns policy for online purchases?

Following the Distance Selling Regulations, if for whatever reason you change your mind and would like to return your order after delivery, you have a cooling off period of 14 days. You must inform us within 14 days of the receipt of your item that you are withdrawing your contract. From the date you inform us of this intention, you then have 14 days to return the item to us. You are responsible for covering the cost of returning the item.
We're happy to refund or exchange your purchase in full, however you must ensure that you have taken reasonable care of the item until it is returned to us. The goods must be in an 'as new' condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them. If the item has been handled in excess prior to being returned to us, you may be liable for a diminished refund which covers the depreciated value. Your refund will be issued within 14 days of the item being returned to us. We can arrange to collect the item from you, however this will be subject to a collection charge which will be deducted from your refund amount.
Due to hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned unless they are faulty.

How do I return a product that I purchased online?

If you wish to return goods, you must contact us as soon as possible to arrange the return. We can arrange to collect the items, and a collection fee will apply; this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge. Alternatively, you can return the product to one of our stores or collection depots. You are responsible for covering the cost of the return, unless the item is faulty. You are responsible for the item until it is returned to us, therefore it is important to take reasonable care of the item, and use a recorded delivery service as proof of delivery.

What is your policy for in-store purchases?

Items in-store are sold as seen. Credit notes will be issued to you should you need to return an item. Items must be returned within 14 days with proof of purchase, unopened and in saleable condition. Products which have been opened will be subject to a re-stocking charge of 30% of the original price. Floor models or display models are sold as seen and cannot be returned. Custom orders cannot be returned.

The order I received is damaged, what do I do?

Although we take every care to ensure your product arrives to you in pristine condition on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us straight away by emailing us with the details and photos of the item to customerservice@ezliving.ie.
If any items were damaged in transit, this must be reported to us within 3 days of delivery of the item. If the items are visibly damaged upon receipt then indicate this on the delivery note when signing for the items. Please return all items to us in the original packaging complete with all documentation and accessories. Please do not use the item for your own health and safety. Once we receive the items we will issue a replacement or full refund using your original payment method.

The order I received is incorrect, what do I do?

If you do receive the incorrect product, please contact us straight away by emailing us customerservice@ezliving.ie or calling our customer care team within three days of receipt. Do not use the product or remove packaging.

My item is faulty, what do I do?

In the unlikely event of one of our items developing a fault, please report it to us within 3 days of the date of delivery/or collection. Please report this fault to us in writing, by emailing customerservice@ezliving.ie. Include a description of the fault, and photos if possible.
Once reported, we can arrange for our technician to inspect the item, arrange collection of the item, or you can personally return the item to your nearest store or collection depot. Please see our Store Finder page to find your nearest one.
Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly. If you are reporting the fault by email, we require that you attach photos of the damaged/faulty product so that we can confirm that the item is in fact damaged/faulty. However, we might need to carry out a more detailed inspection in person if these images are not conclusive. In this case, we will send a technician to evaluate the item.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute. Where applicable, you may cancel your order. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
Unfortunately, some items like mattresses cannot be exchanged or refunded for hygiene and safety reasons unless they are still in their complete sealed packaging, or they're faulty - this does not affect your statutory rights.

What if my furniture does not fit?

Please ensure that you have measured the space in which you will be placing your new furniture, as well as doorways to ensure that the items can be safely manoeuvred into the room. You will find product measurements under the Specifications tab of each product. If you discover after delivery that the item does not fit, it can be returned but will be subject to a re-stocking charge. Please see our Returns Policy for further information.

Refunds & Exchange

 

I have changed my mind, can I get a refund?

Refunds are available for online purchases only, subject to our returns policy. Returns of in-store purchases will be issued with a credit note provided the return meets our terms and conditions. We would strongly advise customers before purchasing, to ensure that the measurements of all entrances are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. The dimensions of every item can be found in the Features & Dimensions tab in each product's individual product page.
If your purchase does not fit or suit we can issue you with a credit note,less a 30% restocking charge if it is out of its packaging. Special orders cannot be returned (see above to see our policy on restocking charges).
If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge. Otherwise you can make your own arrangements to return the product to one of the following locations below.
Please see our Store Finder page to find your nearest EZ Living Furniture Store or Collection Depot.
Please bring your email confirmation and receipt of payment, bringing the card you paid with, so we can credit it, less the charges of the refund policy above.
You can also send the product back to us, then email customerservice@ezliving.ie quoting your order number and we can make arrangements for refunding your purchase. We will then give you a full refund for the cost of the product. However we do have the right to retain any charge paid for services which have already begun or been completed and any other restocking or handling charges under the conditions of our refund policy above. Refunds take 3-5 working days to be credited to your payment card.

We retain the right to refuse a refund if:

  • You return your product to a store without proof of purchase
  • The seal has been broken for health and hygiene reasons on any mattress/mattress protector.
  • The goods were a special order to your specification.*

* Special orders cannot be cancelled or amended

The order I received is damaged, what do I do?

Although we take every care to ensure your product arrives to you in pristine condition on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us straight away by emailing us with photographs of the damaged item to customerservice@ezliving.ie.
In this circumstance, we ask that you not use the product for your own safety and inform us straight away. Any fault not reported to us within our 3 day limitations period, means we are not obliged to offer you your refund, as per our returns policy detailed above.

The order I received is incorrect, what do I do?

If you do receive the incorrect product, please contact us straight away by emailing us info@ezlivingfurniture.ie or calling our customer care team within three days of receipt. Do not use the product or remove packaging.

My item is faulty, what do I do?

An item is defined as faulty if it does not comply with the given description, or if it cannot be used for normal purposes. For all products, any fault should be reported within 3 days of the date of delivery/or collection, to be eligible for a refund or an exchange. Please report this fault to us in writing, by emailing customerservice@ezliving.ie. Include a description of the fault, and photos if possible.
Once reported, we can arrange for our technician to inspect the item, arrange collection of the item, or you can personally return the item to your nearest store or collection depot. Please see our Store Finder page to find your nearest one.
Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly. If you are reporting the fault by email, we require that you attach photos of the damaged/faulty product so that we can confirm that the item is in fact damaged/faulty. However, we might need to carry out a more detailed inspection in person if these images are not conclusive. In this case, we will send a technician to evaluate the item.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute. Where applicable, you may cancel your order. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
Unfortunately, some items like mattresses and mattress protectors cannot be exchanged or refunded for hygiene and safety reasons unless they are still in their complete sealed packaging, or they're faulty - this does not affect your statutory rights.

Someone has given me a gift, can I exchange it?

Yes, provided you have a receipt for the item, and the item is returned within 14 days of the date of purchase. If the item is returned within 7 days of purchase, we will offer a refund. If returned within 8-14 days, we will offer a credit note or exchange. Items cannot be returned after 14 days from the date of purchase.