Some of our Customer Testimonials

 

 

Grainne McM., Galway

"I wanted to drop you a line in respect of one of your staff members who I had the fortune of meeting yesterday in your Terryland store. I needed a new mattress and yesterday, my husband and I popped into your Terryland store. We looked at the options and overheard your staff member Barry explaining the various specifications of the mattresses to another customer. As he was busy with that customer and wanting to explore other options, we went across to the new furniture store underneath the Maldron Hotel. I'm always of the belief that you should shop around. The lighting was bad in the store which didn't give us a good impression compared to your store and the sales assistant couldn't tell us much about the mattresses; it was obvious that she didn't know much about them. While the prices for the mattresses were around the same as in your store (no doubt the specifications differed) and we could have bought there and then, we reverted back to your store. Barry was on hand to advise on the specifications and couldn't have been more helpful. He was the ultimate professional. I am pedantic with regards to customer service and feel that staff are the backbone of any business and Barry was the reason we purchased our mattress with you yesterday. Rarely do I come across the level of professionalism and customer service that I experienced with him yesterday and his upselling skills were second to none, without being pushy. I left having had a 5 star experience and assured that the mattress we bought is of good quality. I wanted to directly let you know about my experience so you can pass on my feedback. All too often businesses don't recognise the value of good customer service but as you can see from our experience, Barry was the reason we bought from Ez Living yesterday. Wishing you continued success."

 

Gerry, Swords

"I recently purchased and took delivery of a leather arm chair from your store in Airside, Swords and experienced exceptional customer service from your sales advisor, Mari(e). From my initial visit when I just went in to take a look to when I decided to make the purchase with Marie's expert help and advice I have to say that I was very impressed. Her level of knowledge on the products on offer, together with finishes, colours etc was second to none. This coupled with her friendly demeanour, customer care skills and professionalism made the whole buying experience a very pleasant one."


Jason D., Dublin

"Just wanted to provide some feedback about our purchase with EZ Living. Your staff in blanchardstown were excellent from the start and took us through the process. The text reminders system worked perfectly and the guys arrived on time, on the agreed day and were extremely friendly."

 

Sean N., Wexford

"I would like to thank the salesman Michael in the Fonthill branch - he tried everything he could to assist me and I am very grateful for his help."

 

Anita K., Dublin

"I just wanted the opportunity to acknowledge that Brian totally went the extra mile to make sure that my on line order was delivered when I needed it and was inventive and flexible with product substitution. He is a great ambassador for the company . I was very impressed with his commitment to service , calling me on his own time to follow through and I wouldn't hesitate to recommend EZ living if Brian is the standard bearer."

 

Tracy H., Galway

"I am so delighted with the customer service I received in your store in Galway this week. Initially I bought a very expensive king size mattress from you two years ago and I was having trouble with it so I returned to your store and spoke with one of your staff - Paul Ryan who originally sold it to me. He took my complaint seriously and within a very short space of time had fixed the issue. He was a gentleman to deal with and he had excellent knowledge of his department. He is certainly someone I would return to, to purchase again from. I will be very eager to recommend your store to anyone in the future."

 

Anna D., Dublin

"Just received my couch today and am very pleased with it, actually love it. I wish to take this opportunity to single out one of your staff for her commitment to her job. And she is Elena in Blanchardstown, she was outstanding and so helpful throughout the process of sourcing a match of my old couch. Because of the excellent service I got I will definitely be recommending Ez Living to my friends. Again thanks."

 

Fiona P., Dublin

"I recently purchased some items (mattress, lamp, rug & tables) & found both yourself & the staff at Airside extremely helpful. I wish to thank yourself, Aoife, Mike & Dave for your professional assistance Regards."

 

Maria G., Dublin

"As per our phone conversation today, I just wanted to say the guys who delivered my new sofas this morning were very helpful and pleasant to deal with. We've been looking after a sick relative for the past 6 months so the house and garden have been severely neglected. I had hoped to clear away some items before the guys arrived this morning but I just ran out of time. They had to lift the sofas through the jungle of a garden avoiding all sorts of obstacles and they helped me move some larger items out of the way. They did all this in good spirit without complaining. I'm in the middle of a complete house/garden revamp and I can only hope the rest of the delivery/workmen I deal with are just as helpful and pleasant. I'd appreciate if you could pass this on to their manager."

 

Aoife D., Galway

"I just want to commend my thanks to your staff who have been so helpful with my recent order. From the delivery lads Alan and Cormac to Sara on the phone, the service was fantastic even when my cabinet glass had to be replaced. I have just moved into the house and had recent negative customer services from other companies regarding phones, broadband and electrical good delivery. So it was a nice surprise to find your staff so helpful. I would definitely recommend Ez Living to friends and family."

 

Marie G., Galway

"Hi I just wanted to say how lovely those delivery guys I met today were. So friendly , efficient."

 

Geraldine K., Dublin

"Thank you to the delivery men Viktor and Andy, lovely gentleman and a pleasure to talk to and very friendly and thank you for all your help."

 

Cathy B., Dublin

"The gentleman that I dealt with today Viktor and Martin were so efficient and just so polite and really fantastic."

 

Sarah C., Dublin

"I want to compliment delivery team Ger, Jamie and Andy that did everything for me and helped me hoover and sweep before they put the new base into the room. I am delighted with them."

 

Aiden T., Dublin

"To whom it concerns, I purchased an Eros corner suite and swivel chair from your Blanchardstown store recently and they were delivered to my home yesterday. I would like to compliment everyone involved for their efficiency and professionalism throughout the whole process from start to finish. The salesperson, Michael, was helpful and pleasant. The notifications about delivery came as promised and the suite was delivered and assembled exactly when I had been told it would. I am very impressed with the service I received and I hope to be back again in the not too distant future. From a very satisfied customer."

Patsy McK., Dublin

"I dealt with Marie in Airside and would like to inform you of her professionalism and patience. I had shopped with 3 other competitors but found they weren't listening to me, they just wanted my money and no great service. Marie was a great listener who listened to what I wanted, within my  price range and recommended exactly what I was looking for. I was delighted to receive a text confirming a two hour window for my delivery, giving me plenty of notice. Delivery drivers Aron & Robbie were courteous and pleasant."

Linda F., Sligo

"Hi. I visited the Sligo store this morning. The choice and quality in the store is second to none. Tony who works there was extremely helpful. I will definitely be back. Well done to all involved."